Operational planning and control
8.1
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Last updated
Mandatory
Catalog reference
Plan, implement, and control the processes needed to meet requirements and treat risks, keep documented information to give confidence processes ran as planned, and control planned and unintended changes.
Narrative — how we satisfy this requirement
Operations follow written runbooks, and the Change Manager approves every planned change to a customer platform before the maintenance window.
Review
On trackNext review is 10/31/2027 — no urgency right now.
- Review cadence
- Every 365 days
- Last reviewed
- Next review due