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Sam de Vries

sam.devries@tidewell-it.example

Service Desk Lead

ROL-004

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What it is responsible for

Leads the service desk team and keeps ticket handling, escalations, and customer communication on track.

Has run a support team against response targets. Stays calm during an outage and writes clearly to customers.

Before getting access to customer environments: an interview, a CV check, two references, and a VOG.

Code

Name

Job title

Department

Status

PER-006

Lotte van Dijk

Service Desk Manager

Service Desk

Active

1 total

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