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Sam de Vries

sam.devries@tidewell-it.example

Edit ROL-004

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Name

What it is responsible for

Leads the service desk team and keeps ticket handling, escalations, and customer communication on track.

Competencies

Has run a support team against response targets. Stays calm during an outage and writes clearly to customers.

Screening

Before getting access to customer environments: an interview, a CV check, two references, and a VOG.

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